FSS Technologies, a leading global provider of integrated payment products and a payments processor, announced today that Crédit Communautaire d ‘Afrique (CCA) Bank, a leading bank in Cameroon, has deployed FSS’ real-time multi-brand ATM Monitoring solution to help deliver an assured service experience to CCA customers in parallel with the management of operational costs.
CCA Bank has operations spread over the 10 regions of Cameroon and is reliant on its ATM network to deliver remote banking services to customers. A real-time operational intelligence solution, FSS ATM Monitor will provide CCA Bank deep visibility into the performance of its multi-vendor terminal network, cash consumable levels and transaction workloads for proactive services management. ATM Monitor automatically detects and alerts teams to potential performance impairment issues, enabling resolution before it impacts customers. Operations teams can receive real-time notification on-the-go over a mobile app or a web interface.
A comprehensive view of the ATM network helps CCA Bank improve internal operating and business efficiencies. By leveraging accurate insights into cash utilization patterns at a per terminal level, CCA Bank can optimize cash replenishment cycles and mitigate overheads by 10 and 15 per cent. Further optimal functioning of the network improves footfalls and transaction revenues for customers.
Commenting on the partnership, Alexis Megudjou, CEO of CCA Bank, said; “Our cooperation with FSS, an experienced payments provider, will help us transform our ATM operations helping to reduce complexity and deliver an assured services experience to our customers..”
Speaking on the partnership, Rishi Pillay, General Manager & Regional Head Africa FSS, said; “Globally ATM networks are evolving from being a transaction-centric channel to becoming a channel for building deeper engagement with customers. FSS ATM Monitor will help CCA Bank to achieve dynamic service assurance, driven by powerful analytics and automation, which brings significant revenue and productivity related gains.”
