How AI is redefining the ‘human touch’ in fintech industry

 

The key to successfully navigating commercial lending lies in leveraging AI to minimise time, effort and risk at the back-end, so that relationship managers can build stronger relationships with prospective borrowers

Artificial intelligence (AI) has and is continuing to transform the fintech industry as we know it and it’s looking unlikely that its impact will diminish any time soon. For example, a recent study revealed that 70 per cent of global fintechs are using AI today, and the technology is predicted to dominate the market by 2025, with over two-thirds of fintechs believing AI is the technology that will have the biggest impact on the sector over the next five years.

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