Customers love quick text communication. The proof for this is that approximately 60% of customers respond to business texts 1-5 minutes after receiving them. So, then, how do you maintain this quick communication even during off-hours or peak seasons when your inbox would typically start overflowing with texts? An SMS autoresponder is the right answer.
Autoresponders are an automation tool that helps you reply to incoming messages so you won’t need someone in your team to send the responses manually. They are the perfect solution for keeping your customers informed and engaged with timely reminders, updates, and general information.
Here’s how you can use one to improve your business:
1. Welcome New Customers/Subscribers
You should aim to improve your customers’ experience from the moment they register an account or make their first purchase with your business. All processes should be as seamless, secure, and user-friendly as possible since this will not only benefit customers but also your business.
Therefore, consider combining an autoresponder with user verification tools like Trestle’s premium phone number validator API to ensure that the customer onboarding process is not only smooth but also secure.
Also, you should personalise your messages so they feel warmer to the recipients. This is one of the simplest ways to make your customers feel valued from the start. While such tricks don’t always guarantee loyalty, they make your brand memorable.
2. Facilitate Order Confirmation and Updates
This one is also a fantastic way to improve the overall customer experience since a majority of buyers experience order delivery anxiety soon after placing their orders. Both new and existing customers expect a speedy delivery with as few friction points as possible. Luckily, implementing an SMS autoresponder ensures every buyer gets a confirmation message right after their purchase.
They’ll also receive update texts as the order progresses through different stages such as packing, shipping, and even the last stage of delivery. This ensures the customers have all the information they need regarding their orders, so they won’t keep making unnecessary calls to find out about their orders.
3. Send Auto Promo Codes
It’s not uncommon for customers to exit ecommerce platforms without buying anything. Some even add items to their cart but then abandon the process in the last stages. You can implement an auto-promo response for such situations since that might convince the customers to change their minds.
The best arrangement for this is to integrate the autoresponder with your business’s secondary communication channels such as emails, chatbots, and others. This creates an omnichannel experience that is typically ideal for enhancing communication and consistency in messaging.
4. Provide Out-of-Hours Responses
Customers have different needs, and for this reason, there will be those who use your platform after office hours. You still need to provide some level of assistance, and that’s something you can do with an SMS autoresponder. You can set up the autoresponder to provide offline support by suggesting keywords or topics for common issues.
If the customer can’t find the answer they are looking for, the SMS autoresponder can add them to your support list or help them create a ticket that will be addressed by your customer service team. Besides, an SMS autoresponder is a great way to let your customers know that their after-business-hours messages haven’t been overlooked.
Change Your Business’s Efficiency With Trestle
There are more ways to use text autoresponders than we have covered in this article. However, the bottom line is that these tools streamline communication, enhance customer experience, and boost your organisation’s operational efficiency.
Still, you want to place security at the core of your response automation efforts, which is why you should visit trestleiq.com to view the range of phone verification and validation solutions available. That way, you can be sure all the requests your autoresponders get are genuine.
